Privacy Policy

[Your Company Name] (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit or make a purchase through our website [your-website.com] (the “Site”) for both wholesale and retail transactions.

1. Information We Collect

a. Information You Provide Directly

• Contact details (name, email, phone, billing/shipping address)
• Account credentials (username, password)
• Payment information (collected via secure third-party payment processors)
• Business information (for wholesale customers: business name, tax ID, resale certificate)
• Communication content (customer service inquiries, reviews)

b. Automatically Collected Information

• Usage data (pages viewed, time spent, referring/exit pages)
• Device and browser information (IP address, device identifiers, browser type)
• Cookies and similar technologies (see Section 6)

c. Third-Party Sources

• Credit checks or fraud detection services (primarily for wholesale account approvals)
• Marketing/analytics providers

2. How We Use Your Information

We use information to:

• Process and fulfill orders (retail and wholesale)
• Verify and onboard wholesale accounts (e.g., credit/resale validation)
• Communicate order status, updates, and support
• Personalize marketing and product recommendations
• Detect and prevent fraud, abuse, and other unlawful activity
• Analyze and improve the Site and services
• Comply with legal obligations

3. Legal Bases for Processing (if you’re subject to GDPR)

• Performance of a contract (e.g., order fulfillment)
• Legitimate interests (e.g., fraud prevention, improving services)
• Consent (e.g., marketing communications where required)
• Compliance with legal obligations

4. Disclosure of Information

We may share personal data with:

• Service providers (payment processors, shipping carriers, CRM platforms)
• Wholesale verification/credit agencies
• Legal or regulatory authorities when required
• Affiliates and business partners (with notice or where permitted)
• In connection with a merger, acquisition, or sale of assets (with notice)

5. Your Rights (depending on jurisdiction)

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent (where applicable)
• Opt-out of marketing communications
• For California residents: rights under the CCPA/CPRA (e.g., “Do Not Sell My Personal Information”)
• For EU residents: lodge a complaint with a supervisory authority

6. Cookies and Tracking

We and third parties use cookies, web beacons, and similar technologies to:

• Enable core site functionality
• Analyze usage (analytics)
• Serve personalized advertising (if applicable)

You can manage cookie preferences via the cookie banner/settings or through your browser settings. Rejecting cookies may affect site functionality.

7. International Transfers

If your information is transferred outside your country (e.g., outside the EEA), we protect it through appropriate safeguards such as standard contractual clauses or by ensuring the recipient is in a jurisdiction with adequate protections.

8. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined (e.g., order history, legal compliance, dispute resolution), then securely delete or anonymize it.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is 100% secure—absolute security cannot be guaranteed.

10. Children’s Privacy

Our Site is not directed to children under 16 (or applicable age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have such data, contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy; material changes will be notified via the Site or email with the “Last updated” date revised.

12. Contact Us

If you have questions or want to exercise rights, contact:

• Company Name: [Your Company Name]
• Email: Info@xglobal.co
• Address: XGlobal Trading LLC
  IFZA building, Dubai Silicon Oasis, Dubai, UAE